15% RESTOCKING FEE WILL APPLY TO:

Store products, metal, and/or material that has not been processed or altered in any way, and still in its original non-damaged packaging and condition being returned within 30 days accompanied by an original receipt, may be issued a refund for the product with a 15% restocking fee.

1. Items pulled from warehouse requiring fork-lift or special handling
2. If the order was delivered by our truck or shipped UPS, Freight charges will also be added to the restock fee
3. Returns exceeding 30 days, non-processed and in original non-damaged packaging will be issued store credit only and a 15% restocking fee will be subtracted from the total credit issued.
4. Special cutting or processing (If deemed by Manager as re-sellable or possibly a “Scrap Value” refund will be issued as a store credit only).
5. All Broker / Special Order Items will be charged the re-stocking fee assessed to IMS by its supplier plus a 15% handling fee.

NON REFUNDABLE CHARGES AND/OR ITEMS WHICH CANNOT BE RETURNED:

1. Any metals not complying with the conditions above.
2. Any metals not in “Like New” sales condition and re-sellable.
3. Shipping Fees are non-refundable
4. Material Handling or  Processing Fees are non-refundable
5.  Drafting, Art, or Engineering Fees are non-refundable